TERM & CONDITIONS

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WELCOME

BY BOOKING OR ATTENDING A PETALS & PAINT EVENT, USING OUR WEBSITE, OR ENGAGING WITH OUR SERVICES, YOU AGREE TO THESE TERMS & CONDITIONS.

OUR GOAL IS TO PROVIDE BEAUTIFUL, SAFE, WELCOMING AND MEMORABLE CREATIVE EXPERIENCES FOR EVERY GUEST.

BOOKINGS

BOOKINGS ARE CONFIRMED ONCE PAYMENT (OR THE REQUIRED DEPOSIT FOR PRIVATE EVENTS) HAS BEEN RECEIVED.

PUBLIC WORKSHOP PLACES ARE LIMITED AND ARE AVAILABLE ON A FIRST-COME, FIRST-SERVED BASIS.

PRIVATE EVENTS ARE SECURED WITH A NON-REFUNDABLE DEPOSIT, WITH THE REMAINING BALANCE PAYABLE PRIOR TO OR ON THE AGREED EVENT DATE.

PAYMENTS

ALL PAYMENTS ARE PROCESSED SECURELY THROUGH STRIPE.

ALL PRICES ARE LISTED IN AUSTRALIAN DOLLARS (AUD).

PETALS & PAINT RESERVES THE RIGHT TO UPDATE PRICING AT ANY TIME.

CANCELLATIONS & REFUNDS

PUBLIC WORKSHOP BOOKINGS ARE NON-REFUNDABLE.

IF YOU ARE UNABLE TO ATTEND, YOUR BOOKING MAY BE TRANSFERRED TO ANOTHER PERSON OR, WHERE POSSIBLE, TO ANOTHER EVENT IF AT LEAST 24 HOURS’ NOTICE IS PROVIDED.

PRIVATE EVENT DEPOSITS ARE NON-REFUNDABLE AS THEY RESERVE YOUR DATE AND COVER 

PREPARATION COSTS.

IF PETALS & PAINT IS REQUIRED TO CANCEL AN EVENT, GUESTS WILL BE OFFERED A FULL REFUND OR THE OPTION TO TRANSFER THEIR BOOKING.

EVENT CHANGES

VENUES, THEMES, TIMES OR INSTRUCTORS MAY CHANGE DUE TO CIRCUMSTANCES OUTSIDE OF OUR CONTROL.

IF SIGNIFICANT CHANGES OCCUR, WE WILL CONTACT ALL GUESTS AS SOON AS POSSIBLE.

PHOTOGRAPHY

PHOTOGRAPHS AND VIDEOS MAY BE TAKEN DURING EVENTS FOR USE ON OUR WEBSITE, SOCIAL MEDIA AND PROMOTIONAL MATERIAL.

IF YOU DO NOT WISH TO APPEAR IN ANY PHOTOS OR VIDEOS, PLEASE LET US KNOW BEFORE THE EVENT COMMENCES.

FOOD, ALLERGIES & DIETARY REQUIREMENTS

COMPLIMENTARY FOOD AND BEVERAGES MAY BE PROVIDED DURING SOME EVENTS.

PLEASE ADVISE US OF ANY FOOD ALLERGIES, INTOLERANCES OR DIETARY REQUIREMENTS BEFORE YOUR EVENT.

WHILE WE TAKE GREAT CARE WHEN PREPARING AND SERVING FOOD, WE CANNOT GUARANTEE AN ALLERGEN-FREE ENVIRONMENT, AS INGREDIENTS MAY HAVE BEEN MANUFACTURED OR PREPARED IN FACILITIES THAT HANDLE COMMON ALLERGENS.

FOOD IS HANDLED USING SAFE FOOD HANDLING PRACTICES TO HELP MAINTAIN CLEANLINESS, QUALITY AND GUEST SAFETY.

HEALTH & SAFETY

THE SAFETY AND WELLBEING OF OUR GUESTS IS A PRIORITY.

THE EVENT HOST HOLDS CURRENT FIRST AID AND CPR CERTIFICATION AND IS COMMITTED TO PROVIDING A SAFE, RESPECTFUL AND WELCOMING ENVIRONMENT.

PLEASE FOLLOW ANY SAFETY INSTRUCTIONS PROVIDED DURING THE EVENT.

GUEST RESPONSIBILITIES

TO ENSURE EVERYONE ENJOYS THEIR EXPERIENCE, WE ASK ALL GUESTS TO:

(1)TREAT STAFF, VENUES AND OTHER GUESTS WITH KINDNESS AND RESPECT.

(2)TAKE REASONABLE CARE OF EQUIPMENT, MATERIALS AND VENUES.

(3)FOLLOW ANY SAFETY DIRECTIONS PROVIDED.

(4)ADVISE US OF ANY ACCESSIBILITY REQUIREMENTS BEFORE THE EVENT WHERE POSSIBLE.

PETALS & PAINT RESERVES THE RIGHT TO REFUSE ENTRY OR ASK A GUEST TO LEAVE IF THEIR BEHAVIOUR IS UNSAFE, ABUSIVE OR DISRUPTIVE.

INTELLECTUAL PROPERTY

ALL PETALS & PAINT BRANDING, LOGOS, ARTWORK DESIGNS, WRITTEN CONTENT, IMAGES, WORKSHOP CONCEPTS AND WEBSITE MATERIAL REMAIN THE PROPERTY OF PETALS & PAINT.

THEY MAY NOT BE REPRODUCED, COPIED OR USED WITHOUT WRITTEN PERMISSION.

LIABILITY

GUESTS ATTEND EVENTS AT THEIR OWN RISK.

WHILE EVERY REASONABLE EFFORT IS MADE TO PROVIDE A SAFE ENVIRONMENT, PETALS & PAINT IS NOT RESPONSIBLE FOR LOSS OF PERSONAL BELONGINGS, ACCIDENTAL DAMAGE OR PERSONAL INJURY EXCEPT WHERE REQUIRED UNDER AUSTRALIAN CONSUMER LAW.

PRIVACY

PERSONAL INFORMATION IS HANDLED IN ACCORDANCE WITH OUR PRIVACY POLICY.

WE ONLY COLLECT INFORMATION NECESSARY TO PROCESS BOOKINGS, COMMUNICATE WITH GUESTS AND PROVIDE OUR SERVICES.

YOUR INFORMATION WILL NEVER BE SOLD TO THIRD PARTIES.

CONTACT US

IF YOU HAVE ANY QUESTIONS REGARDING THESE TERMS & CONDITIONS, PLEASE CONTACT US.

PETALS & PAINT

MELBOURNE & VICTORIA

INFO@PETALSNPAINT.COM.AU

WWW.PETALSNPAINT.COM.AU